Terms of Service — PT Coco Total Essential Oil

1. About these terms

These Terms of Service ("Terms") govern your access to and use of the website, product information, technical documents, quotations, and any communications provided by PT Coco Total Essential Oil Indonesia ("we", "us", "our"), located at Jl. Mayor Unus KM 1.5, Magelang 56172, Central Java, Indonesia. By using this website or requesting a quotation, you agree to these Terms.

2. Product information

Specifications, compound ranges, GC-MS profiles, packaging options, and certifications are published in good faith for reference. Natural essential oils vary by harvest, region, and distillation batch. Binding values for any order are those stated on the Certificate of Analysis (CoA) issued for the specific lot shipped.

3. Quotations and orders

Quotations are valid for the period stated on the quotation document and are subject to availability, currency fluctuations, and confirmation of final specifications. An order is only binding once a written proforma invoice or sales contract has been signed by both parties.

4. Payment, shipping, and Incoterms

Payment terms, delivery schedules, and Incoterms® 2020 (e.g. FOB, CIF, CFR) are agreed per contract. Risk and title transfer in accordance with the Incoterm specified on the sales contract. Lead times are estimates and may be affected by harvest, port operations, or force majeure events.

5. Compliance and intended use

Products are sold as raw materials for further manufacturing by qualified industrial buyers (flavor, fragrance, pharmaceutical, cosmetic, and food applications). Buyers are responsible for confirming suitability, regulatory compliance, and safe handling in the destination market, including IFRA, FDA, EU REACH, or local equivalents.

6. Intellectual property

All content on this website — text, logos, photography, and technical documents — is the property of PT Coco Total Essential Oil Indonesia or its licensors and may not be reproduced, redistributed, or used commercially without prior written consent.

7. Limitation of liability

To the maximum extent permitted by law, our liability arising from any sale is limited to the invoice value of the goods supplied. We are not liable for indirect, incidental, or consequential damages, including loss of profit or production downtime.

8. Governing law

These Terms and any contract formed with us are governed by the laws of the Republic of Indonesia. Disputes shall be resolved by arbitration under the rules of the Indonesian National Board of Arbitration (BANI) seated in Jakarta, unless otherwise agreed in writing.

9. Contact

Questions about these Terms can be sent to export@thecloveoil.com or by phone at +62 811 8797 070.