Privacy Policy

1. About this policy

This Privacy Policy explains how PT Coco Total Essential Oil Indonesia ("we", "us", "our"), located at Jl. Mayor Unus KM 1.5, Magelang 56172, Central Java, Indonesia, collects, uses, shares, and protects information when you visit our website, submit an inquiry form, or contact us by email, phone, or WhatsApp. By using the site or contacting us, you acknowledge the practices described here.

2. Data we collect

Information you provide. When you request a quotation or contact us, you may share your name, company, country, email address, phone or WhatsApp number, product of interest, indicative volume, and the content of your message.

Information collected automatically. Our hosting provider and Google Analytics 4 record technical data such as IP address, browser and device type, referring page, pages viewed, and timestamps. This helps us understand site usage and prevent abuse.

Cookies. We use cookies that are strictly necessary for the site to function and analytics cookies set by Google Analytics. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; the site will continue to function.

3. How we use data

We use the information we collect to respond to inquiries and prepare quotations, issue proforma invoices and sales contracts, fulfill orders and produce shipping and customs documentation, comply with export, tax, and regulatory requirements, secure and improve the website, and communicate relevant commercial information you have requested.

4. Legal bases

We process personal data on the bases of: (a) performance of a contract or steps taken at your request prior to a contract (your inquiry or order); (b) compliance with legal obligations applicable to international trade, tax, and customs; and (c) our legitimate interests in operating, securing, and improving the website and our commercial relationships.

5. Sharing

We share data only as needed to deliver our products and operate our business: with freight forwarders and shipping lines, customs brokers and government authorities, banks for payment settlement, and trusted IT providers (website hosting, email, and analytics). We do not sell personal data and we do not share it for third-party advertising.

6. International transfers

Because we serve international buyers and use globally hosted services (including Google Analytics), your data may be processed outside Indonesia, including in jurisdictions with different data-protection laws. We take reasonable steps to ensure appropriate safeguards are in place with our processors.

7. Retention

We retain inquiry correspondence for the duration of an active commercial relationship and a reasonable follow-up period thereafter. Trade, accounting, and customs records are retained for the periods required by Indonesian tax and customs law (typically up to ten years). Analytics data is retained per Google Analytics' default retention settings.

8. Your rights

Subject to applicable law, you may request access to the personal data we hold about you, correction of inaccurate data, deletion, restriction or objection to certain processing, and withdrawal of consent where processing is based on consent. To exercise these rights, email export@thecloveoil.com. We may need to verify your identity before responding.

9. Security

We protect data in transit with TLS encryption and limit access to personnel who need it to perform their roles. No system is completely secure; if you believe your data has been compromised, contact us immediately.

10. Children

Our website and products are intended for industrial and commercial buyers. The site is not directed at children under 18, and we do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact

Questions or requests regarding this Privacy Policy can be sent to export@thecloveoil.com or by phone at +62 811 8797 070. Postal address: PT Coco Total Essential Oil Indonesia, Jl. Mayor Unus KM 1.5, Magelang 56172, Central Java, Indonesia.